We are committed to delivering the highest possible service levels and we have created delivery structures and methods to do just that.
We are not phone-phobic -- when needed, we'll jump on the phone with you 24/7. For the most part, however, we believe that the FAQs on our Support page + email + our posting areas will
give you the fastest and most accurate response ... and, after all, isn't that exactly what you want?
We have divided our world into three broad areas of interaction -- Research Projects, Member Support, and Member Feedback. How we have (arbitrarily) defined these categories and the specific contact links are provided below. For the most part, we've tried to create uniquely descriptive contact channels that should be fairly obvious ... or not.
If digital isn't going to work for you and you need to speak with someone in real time, please use "Need to Talk Now" as the subject line in your email and give us the best phone number and times of the day to reach you. We will ....
In the category called "In
Case of Fire, Break Glass," if
you think your requirements
don't match anything below,
then email our senior ombudsman
@
No.Mo.Bull@eddixllc.com ...
then stand back and watch
the cow fly over the moon!! (No
-- really.)
Research Projects
Look here for anything having to do with the execution, purchase, or support of our research projects.
::ProductForums::
Every research project (product) has a dedicated ::Forum:: integrated into the EDDix News page (top section called "Views").
You will be able to monitor the progress of each project as it moves toward completion as well as help guide us to the end-product.
If you have questions about specific research projects, this is the quickest way to answers. If you don't immediately see the answer, post your question and we will respond.
Look here for opportunities to tell us how we can do it better, regardless of what "it" is (i.e. parse this).
... an ever-changing landscape of bricks and brick-bats, rants and raves ...
When we're on a roll, we monitor this Forum very closely and bathe ourselves in your kind words; when we're taking a hit for something stupid we did, we look at it with one eye closed and the other one scrunched up -- but we do read all the posts, no matter how painful.
::Re::SITE IMPROVEMENTS
is integrated into the EDDix News page (top section called "Views").
Look here for anything having to do with Membership or the operation of our web site.
::Re::Member Support
This ::Forum:: provides tech support as well as addressing questions relating to Membership. You will find this ::Forum:: integrated into the EDDix News page (top section called "Views").
If something's not working the way you think it should ... start here.
If you want to know "how to" do something ... this is a pretty ggod place to start.
